On users, and why they hurt me sometimes.
One of the parts I have a little trouble with in my job is that customers who are the most angry or stubborn about their own mistakes, never acknowledge that they were were wrong. Whereas when I make a mistake, I grovel in apologies.
I guess my users don’t really owe me anything, least of all their gratitude. After all, they paid for the application, their payment also buys my service.
But still, it stings.
On the other hand, there are lots of angry users who’s issue is fixed by me, and are tremendously grateful, performing full about faces as soon as they hear from me. And of course there are hundreds more users who are just as polite as peas. I do my best to concentrate on those users. I like to imagine it is for those users, that I really work.
